A few days ago, the Market Supervision and Administration Bureau of Jiajiang County, Leshan City, Sichuan Province interviewed four ceramic companies with substandard products and ordered them to make rectifications; a building materials operator complained that a ceramic company produced substandard products and was punished. Should take responsibility. In addition, the China Market Supervision Administrative Penalty Document Network shows that so far in 2021, 16 ceramic companies across the country have been fined for substandard products passing off as qualified products; in the past two months, the Black Cat Complaint Platform has added 11 new ceramic tile quality consumer complaints and disputes ……
It has always been a common phenomenon in the ceramics industry whether ceramic products are found to be unqualified by market supervision or there are quality problems with the ceramic tiles purchased by consumers. Ceramic tile quality problems are endless.
01
4 ceramic companies were interviewed, and 1 ceramic company was complained and ordered to make corrections
A few days ago, the Jiajiang County Market Supervision and Administration Bureau of Leshan City notified the provincial ceramic product sampling situation in 2021. Jiajiang County Huax Ceramics Co., Ltd., Sichuan Dongx Ceramics Co., Ltd., Jiajiang County Chengx Ceramics Co., Ltd. Factory and Jiajiang County Kai× Ceramics Factory conducted quality and safety interviews and technical guidance on the issue of unqualified ceramic products in the water absorption rate project of four companies in Jiajiang County Kai× Ceramics Factory, and required the four ceramic companies to make rectifications within a time limit and strengthen quality and safety management.
Coincidentally, recently, a reporter from China Ceramics Network found a message on the People's Daily Online-Leadership Message Board in which a building materials operator complained that a certain ceramics company in Jiajiang had been punished due to substandard product quality.
It is understood that the person who left the message is a building materials dealer in Luojiang County, Sichuan. On March 17, 2020, he purchased a batch of 300×600mm ceramic tiles with a total price of 2,394 yuan from Aos×Guangdong Ceramics Co., Ltd. in Jiajiang County. wall tiles. On April 17, 2020, this batch of ceramic tiles was sampled and tested by the Deyang Product Quality Supervision Administration, and the result was that the quality was unqualified. Therefore, the Deyang Supervision Bureau punished the business department of the person who left the message in accordance with the law. The commenter believed that manufacturers should be held responsible for substandard products, but negotiations with the manufacturers were fruitless. He hoped that relevant departments would strictly check product quality and protect the interests of merchants. Substandard products should be "paid for" by the manufacturers.
On August 25, the Jiajiang County Market Supervision and Administration Bureau responded to this message. After receiving the message, the Jiajiang County Market Supervision Bureau conducted an investigation into the same batch of products of the company. The sales of this batch of products went toXiangwei Chengdu, Deyang, Xichang, Yunnan and other places have all been put into use and cannot be recalled. The Jiajiang County Market Supervision Bureau will issue a correction notice to the company in accordance with the law. According to the regulations that "producers shall be responsible for the quality of the products they produce", the fine of the messager will be borne by Aos×Ceramics Company.
02
Sixteen ceramic companies were fined 330,000 yuan for passing off inferior products as good ones
The reporter obtained incomplete statistics from the China Market Supervision Administrative Penalty Documents Network. From 2021 to now, a total of 16 ceramic companies across the country have been administratively punished for the illegal act of producing substandard products and passing them off as qualified products, with a total fine of 332,600 yuan.
It is reported that national and local market supervision departments at all levels have randomly inspected ceramic tile production enterprises in various places. Enterprises whose ceramic tile products have been found to be unqualified have violated Article 32 of the Product Quality Law of the People's Republic of China: "Producers "Products must not be adulterated, adulterated, fake products must not be passed off as genuine, substandard products must not be passed off as good products, and unqualified products must not be passed off as qualified products", which is suspected of constituting an illegal act of passing off unqualified products as qualified products, and therefore is not good for production. Enterprises with qualified products will be subject to administrative penalties.
Among the 16 companies that were fined, 14 companies accounted for the majority in Fujian, 1 in Sichuan, and 1 in Yunnan. The unqualified items involved water absorption, damage strength, modulus of rupture, size, thickness, etc.
In addition, in April this year, the Henan Provincial Market Supervision Administration, the Liaocheng Market Supervision Administration of Shandong Province, and the Yunnan Provincial Market Supervision Administration all released sampling inspections of products involving ceramic tiles. Among them, a total of 14 batches of ceramic tiles failed to pass the sampling inspection. The unqualified items included damage strength, water absorption, marking, size, modulus of rupture, etc.
It is not difficult to find that the current market regulatory authorities are gradually increasing the intensity of spot checks on the quality of ceramic tile products, and are also increasing penalties.
03
11 new complaints about ceramic tile quality within two months
The reporter’s search found that in the past two months, the Black Cat Complaint Platform has added 11 new disputes involving consumer complaints due to ceramic tile quality issues, and none of the 11 disputes have been successfully resolved through negotiation. There are endless problems with the quality of ceramic tiles, which is worrying.
On August 24, a consumer complained that he purchased a batch of ceramic tiles from a certain ceramic tile brand’s JD.com flagship store. After laying, he discovered that the ceramic tiles had cracks, glaze damage, scratches, and a series of serious quality problems.
On August 17, consumers complained about a certain ceramic tile brand. Before they moved in after the decoration and paving, three holes had appeared in the ceramic tiles without external force. It was suspected that the hardness was not up to standard.
On August 17, a consumer complained that he spent tens of thousands of yuan to buy a certain brand of ceramic tiles. After laying them, he found that the ceramic tiles changed color significantly in the sun. The construction master said that the discoloration was caused by the thin glaze of the ceramic tiles. The merchant said that the shopping guide neglected to inform consumers about the discoloration problem of the ceramic tiles and was not satisfied with the merchant's compensation plan. The dispute is still being resolved.
On August 9, a consumer complained that the glaze surface of a certain brand of glazed tiles he purchased had become scratched after only half a year of use. The merchant thought it was a product quality problem, but the manufacturer thought it was normal wear and tear and there was no quality problem. The two parties were trying to prevaricate and play ball with each other, and the problem has not been resolved so far.
On August 2, a consumer complained that a batch of 150×75cm ceramic tiles of a certain brand he purchased had quality problems, resulting in a 5-6mm uneven floor flatness and a water wave shape. After many negotiations with the store, the store The problem has been left to the manufacturer, but has not yet been resolved.
On July 17, a consumer complained that the tiles he purchased from a certain tile brand had serious quality problems after being installed. The tiles were not authentic from that brand, but were from other brands.
On July 14, consumers complained that after the tiles of a certain brand purchased on JD.com were put on the wall for less than a year before they were moved in, more than ten tiles on the bathroom wall tiles began to bulge, fall off, and chip. . The merchant denies that the caulking agent used is too strong, and the problem has not been solved so far.
On July 12, a consumer complained that he purchased wall tiles from a certain ceramic tile brand. After moving in 9 months after the construction was completed, he found that the wall tiles in the kitchen, toilet and two balconies were all cracked. However, the merchant refused to compensate for the losses after the investigation, and the dispute has not been resolved for more than a year.
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At present, product quality issues are increasingly valued by society, public opinion, and consumers. If ceramic companies have not realized the importance of product quality, they will eventually reap the consequences, seriously affecting their brand image and corporate reputation. Product quality is determined by production, not inspection. If ceramic companies want to achieve rapid development, strictly controlling the quality of ceramic tiles is the top priority.
(Author: Sitao)
